ze77 Privacy Policy

1. Introduction

1.1 ze77 is committed to protecting the privacy and personal data of all players who use the ze77 platform. This Privacy Policy has been drafted to clearly explain our data practices in a manner that is accessible to all players, including those accessing ze77 from Karachi, Lahore, Islamabad, Faisalabad, and other cities across Pakistan.

1.2 This Privacy Policy applies to all personal data collected through ze77.bar, including data collected during account registration, identity verification (KYC), payment processing, customer support interactions, gameplay activity, and any other platform interaction. It applies to all device types — desktop browsers, mobile browsers, and any native application ze77 may make available.

1.3 This policy should be read alongside ze77's Terms & Conditions and Responsible Gaming Policy. All three documents together constitute the full framework governing your relationship with ze77.

1.4 ze77 acts as the data controller for all personal data collected through the platform. This means ze77 determines the purposes and means of processing your personal data. Where ze77 engages third-party processors (such as payment providers or game studios), ze77 remains responsible for ensuring those processors handle your data appropriately.

2. Personal Data We Collect

ze77 collects the following categories of personal data from players and visitors:

2.1 Account & Registration Data

• Full legal name (as it appears on your CNIC)
• Date of birth (for age verification — 21+ requirement)
• Pakistani mobile number (for account verification and 2FA)
• Email address
• Preferred username and encrypted password
• City of residence (e.g., Karachi, Lahore, Islamabad)

2.2 Identity Verification (KYC) Data

• Computerized National Identity Card (CNIC) number and scanned copy
• Proof of address documentation
• Selfie or photograph for liveness verification where required
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account)

2.3 Financial & Transaction Data

• Deposit and withdrawal history in PKR
• Payment method identifiers (JazzCash wallet number, EasyPaisa number, HBL/UBL/Meezan Bank account details — partial only)
• Bonus and promotional credit history
• Transaction timestamps and reference numbers

2.4 Gameplay & Activity Data

• Games played, bet amounts, and game outcomes
• Sports betting selections, including PSL cricket markets
• Session duration, login times, and frequency of play
• Responsible gaming tool usage (deposit limits set, cooling-off activations)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Referring URL and on-site navigation paths

2.6 Communications Data

• Live chat transcripts with ze77 support agents
• Email correspondence content and metadata
• Complaint and dispute records

3. How We Collect Your Data

3.1 Directly from you: Most personal data is provided directly by you during registration, KYC verification, payment transactions, responsible gaming tool configuration, and communications with ze77 support.

3.2 Automatically: Technical and device data is collected automatically when you access ze77.bar, through server logs, cookies, and similar tracking technologies. This happens regardless of whether you are logged in to a ze77 account.

3.3 From third parties: ze77 may receive data from identity verification service providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), fraud detection services, and game content providers. Data received from third parties is handled in accordance with this policy.

4. Legal Basis for Processing

ze77 processes your personal data under the following legal bases:

5. How We Use Your Personal Data

5.1 Account Operation. ze77 uses your registration and KYC data to create and maintain your player account, verify your identity, confirm you meet the 21+ age requirement, and ensure the security of your account against unauthorised access.

5.2 Payment Processing. Your financial data is used exclusively to process PKR deposits and withdrawals through your chosen payment method (JazzCash, EasyPaisa, or major Pakistani bank accounts) and to maintain accurate transaction records.

5.3 Regulatory Compliance. ze77 uses identity and transaction data to fulfil its anti-money laundering (AML) obligations, including monitoring for suspicious transaction patterns and filing reports with relevant authorities where legally required.

5.4 Responsible Gaming. Gameplay activity data and session data are used to monitor player behaviour for signs of problem gambling, to enforce self-imposed responsible gaming limits, and to proactively reach out to players who may be showing indicators of harmful play patterns.

5.5 Fraud Prevention. Technical and device data, combined with gameplay and transaction data, is used to detect and prevent fraud, bonus abuse, multi-accounting, use of automated betting software, and other prohibited activities described in ze77's Terms & Conditions.

5.6 Customer Support. Communications data is used to handle your support queries, investigate complaints, and resolve disputes fairly and efficiently. Support interaction records are retained to ensure consistency and quality in subsequent interactions.

5.7 Platform Improvement. Aggregated, anonymised gameplay and navigation data is used to improve the ze77 platform, optimise game selection, improve loading performance, and enhance the overall player experience for our Pakistani player base.

5.8 Marketing. Where you have provided explicit consent to receive marketing communications, ze77 may use your email address or mobile number to send promotional offers, bonus notifications, and platform updates. You may withdraw this consent at any time by clicking "Unsubscribe" in any marketing email or by adjusting your preferences in your ze77 account settings.

6. Data Sharing & Disclosure

6.1 ze77 does not sell, rent, or commercially disclose your personal data to unaffiliated third parties for their own marketing purposes. Data is shared only in the limited circumstances described below.

6.2 Payment Processors. Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment gateway providers solely to facilitate deposit and withdrawal processing. Each payment provider operates under its own privacy policy and applicable Pakistani financial regulations.

6.3 Identity Verification Providers. During KYC verification, relevant identity data (including CNIC details) may be shared with third-party identity verification service providers engaged by ze77 for this purpose. These providers are contractually bound to use your data only for identity verification on ze77's behalf.

6.4 Game Content Providers. Where you play games supplied by third-party game studios, limited gameplay data (such as bet amounts and outcomes) is shared with the relevant studio for game operation, RNG certification, and audit purposes. Game studios do not receive your personal registration or financial data.

6.5 Regulatory & Law Enforcement Authorities. ze77 will disclose personal data to competent regulatory or law enforcement authorities where required to do so by applicable law, court order, or regulatory direction. ze77 will notify affected players of such disclosures where legally permitted to do so.

6.6 Fraud Prevention Networks. ze77 participates in industry fraud prevention networks and may share limited data (such as IP addresses, device fingerprints, and flagged account details) with other operators for the purpose of identifying and preventing cross-platform fraud and money laundering.

6.7 Business Transfers. In the event of a merger, acquisition, or sale of ze77's business or assets, player data may be transferred to the successor entity. Affected players will be notified before their data is subject to a different privacy policy.

7. Cookies & Tracking Technologies

7.1 ze77 uses cookies, web beacons, pixel tags, and similar tracking technologies to operate the platform, remember your session, and collect usage analytics. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without rendering the platform non-functional.
• Functional Cookies: Remember your preferences such as language settings, preferred game lobby view, and responsible gaming configuration. Disabling these may reduce platform functionality.
• Analytics Cookies: Collect anonymised data about how players navigate ze77.bar, which games are most popular, and how long sessions last. This data is used in aggregate form only to improve the platform.
• Marketing Cookies: Used only where you have given explicit consent. These cookies help ze77 measure the effectiveness of promotional campaigns and avoid serving irrelevant bonus offers to players who have already claimed them.

7.2 You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your ze77 account. For detailed cookie information, refer to your browser's help documentation.

8. Data Retention

8.1 ze77 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable legal or regulatory obligations.

8.2 The following indicative retention periods apply:

• Account registration data: Duration of account plus 5 years following account closure.
• KYC / identity verification data: Duration of account plus 7 years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: 7 years from the date of each transaction.
• Gameplay activity data: 3 years from the date of each session.
• Customer support communications: 3 years from the date of the final interaction.
• Marketing consent records: Until consent is withdrawn, plus 2 years thereafter.

8.3 Upon expiry of the applicable retention period, ze77 will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.

9. Data Security

9.1 ze77 implements a comprehensive set of technical and organisational security measures to protect player data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and ze77 servers.
• AES-256 encryption for sensitive data at rest, including KYC documentation and payment identifiers.
• Multi-factor authentication (MFA) options available to all registered players.
• Role-based access controls ensuring ze77 staff can only access player data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• Automated monitoring systems for suspicious access patterns and potential data breaches.

9.2 Data Breach Response. In the event of a personal data breach that poses a risk to players, ze77 will notify affected players without undue delay and will report the breach to relevant regulatory authorities within the timeframes required by applicable law.

9.3 While ze77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ze77 account password and for logging out of your account on shared devices.

10. Your Privacy Rights

10.1 ze77 respects your rights over your personal data. The following rights are available to all players:

• Right of Access: You may request a copy of all personal data ze77 holds about you. ze77 will respond within 14 business days of receiving a valid request.
• Right to Rectification: If any of your personal data held by ze77 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ze77's legal retention obligations. Note that AML and regulatory obligations may prevent full erasure of certain financial records.
• Right to Restriction: You may request that ze77 restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to ze77, for the purpose of transferring it to another service provider.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of ze77's legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, contact ze77 support via live chat at ze77.bar or by email at [email protected]. Please include your registered email address and a description of your request. ze77 may ask you to verify your identity before processing your request.

11. Children's Privacy

11.1 ze77 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on ze77, please contact ze77 support immediately at [email protected] so the account can be closed and the data removed without delay.

12. Third-Party Services

12.1 ze77.bar may contain links to or integrations with third-party services, including game studios, payment gateways, and responsible gaming resource providers. This Privacy Policy applies only to data processed by ze77 directly. ze77 is not responsible for the privacy practices of third-party websites or services that you access through ze77.

12.2 Payment transactions processed through JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank are governed by the respective privacy policies of those financial institutions. ze77 encourages players to review the privacy policies of all third-party services they use in connection with ze77.

13. International Data Transfers

13.1 ze77 operates internationally and may transfer your personal data to servers or processors located outside Pakistan. Where such transfers occur, ze77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections provided within Pakistan, including through the use of contractual data protection clauses with third-party processors.

13.2 By using ze77 and providing your personal data, you acknowledge and consent to the potential transfer of your data to jurisdictions outside Pakistan for the purposes described in this policy.

14. Updates to This Privacy Policy

14.1 ze77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

14.2 Where changes are material, ze77 will notify registered players via email and/or a platform notification displayed upon next login. Your continued use of ze77 after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

14.3 If you do not agree with any changes to this Privacy Policy, you should stop using ze77 and request account closure by contacting ze77 support.

15. Contact & Data Requests

15.1 For any privacy-related queries, data access requests, or complaints regarding ze77's handling of your personal data, please contact our dedicated privacy support team:

15.2 ze77 takes all privacy complaints seriously and will investigate and respond to all valid complaints in a timely manner. If you are dissatisfied with ze77's response to a privacy complaint, you may escalate the matter to the relevant regulatory or data protection authority in your jurisdiction.